Cancelling the Realplayer Superpass is one of the toughest things to do. You call their “cancellation number” and listen to nice elevator music for over an hour. It would even drive me to cursing.
Do yourself a favor, call the Customer Support number and press #3 to get a live person within a couple of minutes. They can cancel you with no problem.
The number is 1-866-585-4541.
Call between Monday - Friday, 9:00 am to 9:00 pm - Eastern Time or Saturday - Sunday, 10:30 am to 8:00 pm - Eastern Time.
You will also want to check the comments below because there's a great tip in the second one.
33 comments:
You really saved me some time even though this post was made in 2005 it still helped me.
If you change your language to “English (Canada)”, your Zip/Postal code to “243-8511″, and your Country/Region to “Japan”, Real will then let you cancel your service online
Thank you oh Anonymous person, you have just saved me a horror story, to all those who find this the above mentioned system works very well.
confirmed.. the japan/canada info switch worked instantly! thanks to that person and thanks to the all mighty google for letting me find it.. no need to stay on the phone and listen to someone sell me other junk...
THANK YOU for the japan/canada info.! The site allowed me to cancel my "wasteful" subscription under My Account information immediately! Thank you for sharing! THANK YOU!
Thank you for sharing, this helped me a lot of time and from stress.
THANKS for the japan tip!!!!
Thanks terribly for the Japan tip.
Thank you so much for that tip, Anonymous. It helped so much :).
Thanks for posting the tip anonymous, i live in UK, so i nearly shat myself when i found out you had to call a US number to cancel it!
I installed the 14-day real player free trial but did not create an account when asked. I still have the software on my computer and would like to delete it but am unsure if i will be charged for it. (though i don't know who seeing at i don't have an account.) does anyone know if its know if i will be charged or is it okay to delete?
Thank you so much - it worked! What a headache it would have been without this information.
The Japan/Canada info worked! They still jerked me around by saying "session has expired" as well as few error messages, but eventually it let me enter the info and cancel.
4-12-2010
Thanks! It worked great! I also got the customer person named "Jeff" although he had an Indian accent.
Excellent tip for canceling superpass by changing language, country and zip code. Thank you so much.
can someone please describe this to me more detailed because its not working for me i think im doing something wrong
Does the Japan trick still work?
thanks anonymous that made it REALLY simple and saved me a phone call
Thanks guys- The Japan tip worked very well :O
Still works!!!
"If you change your language to “English (Canada)”, your Zip/Postal code to “243-8511″, and your Country/Region to “Japan”, Real will then let you cancel your service online"
Best online tip in years! Thanks Anon!
Yes, this tip worked great...thanks!!!
Awesome tip thanks! I was on the phone for half an hour a month ago and tried to explain that my computer wouldn't allow me to use the program so she gave me a worthless month free but wouldn't let me cancel. Then i remembered I'd have to do it again hour before the payment and luckily found this to save the day!
Hi there,
I tried several times to cancel my subscriptions but failed. I surfed the internet and came cross this site and used the info given to change my language, my zip/postal code and country/region and it actual worked. Many thanks for your invaluable help. Thanks again. HK
August 09, 2011
Still works.
The Japan/Canada info switch is still working as of Aug. 11, 2011. Surprised it's still working after this many years. I hate companies where you have to jump through hoops just to cancel a free trial subscription. THANK YOU!!!
Just used this trick to save myself the horrors of tech service phone calls. Thanks for the tip, still works in 2011
This is written 28 August 2011. Thank you very much. Unbelievable that they cheat you into using it. By making it a utterly ridiculous and costly process to cancel.
Japan trick still working. You'll get an error message. But go back to the my info page of your account and see if it has updated. Mine did and then, hey presto, cancelled easy. I will NEVER purchase another product from Realplayer again because they obviously make it VERY difficult to cancel intentionally.
Used and it worked PERFECT thanks so much Anon! (used on 9/14/11)
If you change your language to “English (Canada)”, your Zip/Postal code to “243-8511″, and your Country/Region to “Japan”, Real will then let you cancel your service online.
Did it. Love it. Thank you!
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I love this Japan tip.
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